Your Best 10 Minutes
Resources & Tools
Three plain frameworks Frank uses to name what’s actually going on in a team.
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Newman’s Rule of Three
A rule of thumb for what turnover really costs: losing a good employee runs to roughly three times their annual salary once you add the search, the ramp-up, and the work that stalls while the seat sits empty.
The evidence behind the Rule of Three ›
In the book: Part 1, Connecting.
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Saints and Vampires
Vampires are the toxic high performers: charming to the boss, fangs out when nobody’s watching. Saints are the steady people who quietly carry the team. Tolerate the vampire and you don’t keep the vampire — you lose the saint.
What a single toxic employee costs ›
In the book: Part 3, Compassion.
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The Mirror of Courage
A window leader is transparent; people look straight through them and nothing changes. A mirror leader reflects back what everyone is working to ignore, and says it out loud.
What withholding honest feedback costs ›
In the book: Part 4, Courage — Moment 1.
Keep tolerating the vampire and you don’t lose the vampire. You lose the saint.
All three frameworks, in full, in the book.
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Talk it through
Got a vampire? Let’s talk.
If one of these frameworks just named something in your team, that’s usually the moment to deal with it — before the saint hands in notice.